Chatbots and email automation systems help businesses collect emails automatically and optimize customer care processes. On platforms like Facebook Messenger and Zalo, chatbots can be set up to collect emails as soon as customers message businesses.
After collecting emails, email automation systems will automatically send welcome emails, providing valuable content and guiding customers to the next steps. Building a series of [Login to see the link] nurturing emails helps increase engagement, build trust and convert potential customers into actual customers.
Revealing 09 effective customer care email templates that attract 99% of customers to return
Mistakes to Avoid When Collecting Customer Emails
Building an email list is not just about numbers, but more importantly about the quality of your list and how you use it. Here are some common mistakes to avoid when collecting customer emails.